WE ARE FLUID, WE MOVE,
WE ADJUST TO SERVE YOU
STREAMLINE YOUR CUSTOMER SERVICE OPERATIONS AND IMPROVE CUSTOMER SATISFACTION WITH BLACK CREEK BUSINESS SOLUTIONS.
80%
OF COMPANIES USE CUSTOMER SATISFACTION SCORES TO ANALYZE CUSTOMER EXPERIENCE AND IMPROVE IT.
Having a customer service plan in place can make or break a company. Our PLEDGE is to be the right people, with the proper training, to reinforce the best qualities of your company. Even if things are moving in the right direction, business shouldn't rest on their laurels. Keeping one step ahead of the game means continuing to find ways to improve and provide an even greater customer experience. That’s what we do!
BLACK CREEK BUSINESS SOLUTIONS
IS HERE TO CONFORM TO THE CONTOURS OF YOUR BUSINESS AND IT'S NEEDS. HERE'S SOME WAY THAT A SERVICE LIKE OURS CAN BENEFIT YOU:
DIRECT CALLS
Black Creek employees make direct calls to existing or potential customers to increase sales for your company. They may provide service to existing customers who are experiencing problems with your product or services. This includes scheduling repairs, ordering a replacement, or reimbursement.
TECHNICAL SUPPORT
We offer technical support to customers, including teaching the customer how to complete a task or guiding them through troubleshooting to identify the source of a problem and then correcting it.
CONDUCT SURVEYS
Black Creek Business Solutions employees may conduct market research, conduct surveys for a specific demographic or conduct broad surveys across all groups.
DISPATCH SERVICES
We respond to emergency calls when customers need immediate service, then delegate responses to assist the caller. We offer dispatch support, such as taking and transferring calls to remote sales staff or delivery staff, to help coordinate outside workers and improve efficiency for outside staff.
Black Creek Business Solutions believes that to provide that the best customer service you need to be armed with the best people to provide the service. Our company has partnered with a number of Historically Black Colleges and Universities [HBCUs] to fill our staff with eager, knowledge professionals. We believe that HBCUs are preparing young men and women to be some of our best and brightest assets, and we intend on taking full advantages of those resources. We will be providing our employees with the best training, tools, and customer service experts to give your clientele the best experience possible. We’re not only making your business better, but we’re also providing an avenue for those students to enter the workforce with vital attributes that will benefit them in their future endeavors.